Terms & Conditions

1.Admission Policy

Guests must carry their ID proof in original at the time of arrival. Foreign nationals are required to provide their passport and valid visa.
At the time of arrival, guests must bring the reservation confirmation letter sent by the Centre.
Check-in and check-out time is 24 hours. Beyond this, a half-day charge applies up to 4 hours; beyond 4 hours, full-day charges apply. Healthy snacks or lunch before departure can be provided upon CMO/consulting doctor's recommendation.
The right to admission is reserved by the management and is non-transferable.
Even if an application is cleared for provisional admission, actual admission is granted only after physical examination by our doctors. Visitors may be denied admission after consultation if required.
Accommodation/package charges are payable from the date of confirmed reservation or the date of admission, whichever is earlier.

2.Cancellations of Bookings

Frequent amendments in booking dates are not entertained. After one postponement or advancement of dates, no further amendments will be permitted.
Notice of postponement, advancement, or cancellation must be given at least 3 clear days prior to the confirmation date. If notice is given 2 days in advance, 50% of the deposit will be forfeited; if less than 2 days, the entire deposit will be forfeited.
In the event of premature departure (for any reason), a penalty of three days' charges or the remaining days of the booking — whichever is less — will be forfeited. Any balance amount can be held on account for a future booking.
Guests discharged on medical grounds as recommended by CMO/Consultant Doctor will be charged only for the actual number of nights stayed.
Guests discharged on account of indiscipline will forfeit 3 days' charges or the balance days, whichever is less. Any remaining balance may be refunded. Future admission may be affected depending on the severity of indiscipline.
Bookings must be for a minimum of 2 nights. If the stay is less than 2 nights, charges for 2 nights will still apply.

3.Payment

30% of the total amount must be deposited in advance to confirm a booking, which includes a 10% non-refundable processing charge in case of cancellation.
For memberships, the entire fee must be paid at the time of registration.
Credit/debit cards, online payments, cash, and demand drafts are accepted.
Laboratory reports, laundry, salon, and other facilities will be charged extra as per tariff.
The package tariff is inclusive of stay, diet, and medical consultation. Certain premium therapies, if prescribed and opted for, will be charged additionally.
Pick-up, drop, and local sightseeing can be arranged on a chargeable basis.
Government taxes and levies may be applicable at the time of admission and will be charged extra.
Tariffs, policies, rules, and regulations are subject to change with or without prior notice. Management reserves the right to take final and binding decisions in case of any disputes.

4.General Rules & Disciplines

Guests must bring their medical history and clinical reports for consultation.
Every therapy and diet has its own specific therapeutic benefit — personal choice is discouraged. Any food or medicine allergies must be declared to the consulting doctor in advance or at the time of admission.
Therapies are prescribed based on clinical condition. Delays or rescheduling requests may lead to cancellation of the therapy session.
Guests above 80 years of age and children below 14 years are generally not permitted. Such requests require CMO approval.
Guests weighing over 140 kg will not be admitted for treatment.
Guests with unstable heart conditions, pregnant women, immobile or visually impaired guests, and patients in terminal stages of cancer, TB, or any contagious/infectious disease will not be admitted.
Some treatments will not be prescribed during the menstruation period of female guests.
Self-medication is prohibited. Any essential medications must be declared to the CMO, who may permit their use under in-house doctor supervision. All drugs or medicines in your possession must be disclosed at the time of arrival.
Tea, coffee, and aerated soft drinks are not allowed. Outside food and drinks (except fruits) are prohibited. Food supplements and therapy-related items are available at our centre if prescribed.
Use of mobile phones and other electronic devices is restricted on campus, except inside guest rooms.

Alcohol, cigarettes, pan, gutka, or any form of nicotine are strictly prohibited. A guest found using or in possession of such items may be summarily discharged.

Guests are not permitted to leave the premises without the permission of the CMO.
Do not bring valuable ornaments to the property. The management will not be responsible for any loss of valuables.
Avoid using laptops, mobile phones, and earphones on campus as they divert attention from your wellness goals.
Guests are advised to carry comfortable clothing: loose cotton garments (kurta-pyjama/salwar-kameez), sportswear, running shoes, swimwear, and appropriate wear for winter and rainy seasons.
Guests are requested to follow all rules and regulations, maintain decorum, and preserve the sanctity of the property.

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